Kensington

Ok, folks, this is a slightly different post than you're used to. It's about a product that I love and a company that I love even more! Ever since I purchased my first iPhone back in 2007, I've searched for the best way to store it and use it in the car. When I got my current car in 2008, I drove directly from the dealership to Best Buy to have a touchscreen and Bluetooth-enabled system installed. That solved the problem about using my iPhone in the car since I can play my iTunes library and take calls over Bluetooth, plus the radio display shows my battery level, signal strength, and connection status. What about storing it, though?

A few years ago I found the Kensington Windshield/Vent Car Mount for Smartphones at the Apple store. It is fantastic! I've always used the windshield mount rather than the vent mount simply because I don't want to block the airflow in my car, but I was nervous at first about using the windshield mount. It's just a small suction cup that holds the 12" flexible arm which holds the phone holder which holds my expensive iPhone, but it's perfect. The mount has adjustable side clamps that hold the phone steady and a button on its back that releases the grip. I loved this feature until one day, the button got stuck and the clamps no longer worked. I emailed Kensington immediately and they responded the next day offering to send me a new one. Since this issue occurred within a year of purchase, I thought this was great customer service - exactly how it should be. Somehow, the button became unstuck so I never had Kensington send me a new one.

A few weeks ago, my Kensington broke again. This time, the suction cup completely detached from the arm. Since it's at least 2-3 years old now, I didn't think this was a big problem. I just grabbed some super glue and reattached the suction cup. That didn't work. The rest of the mount is perfect fine, so I thought perhaps I could email Kensington again and see if I could buy a new arm only rather than paying for a whole new unit that I didn't need. They again responded within a day and offered to send me a brand new mount. I was happily shocked. My warranty has long expired and I didn't expect much help because of that and the fact that a brand new one is under $30. 6 days since they emailed me back, a brand new mount was at my doorstep. Kensington really knows how to make good products and have really happy customers. Needless to say, I highly recommend both the Kensington Windshield/Vent Car Mount for Smartphones and Kensington itself. I will be a loyal customer for the foreseeable future! And, if anyone at Kensington happens to see this, THANK YOU!

Broken :(

Brand new!

Kensington Windshield/Vent Car Mount for Smartphones & Kensington both pass The Trav Test with an A+.





• Category: Products, Accessories
 

• Location: Online and in many stores.
 

• Cost: $29.99
 

• Ease of use: Easy
 

• The Trav Test grade: A+